PAYMENT

• ​Accepted payment methods are Bank Transfer, Credit Card, PayMe or Cheque.
• Course fees are non-refundable once the official receipt is issued.

LESSON BOOKING

• All lessons must be booked at least 3 days in advance.
• Lessons can be booked by contacting the Consultant or the AP Team directly.
• Availability of tutors and lesson times may vary and is subject to confirmation. Bookings cannot be made more than 2 months in advance.

ABSENCE​

• Absence with an official doctor's certificate is eligible for make-up class(es). The certificate should be presented to the Ascent Prep Team within one day.

CANCELLATION BY THE STUDENT

• If a student wishes to cancel a lesson, they must provide a minimum notice of 24 hours before the scheduled lesson time.
• Cancellations must be made by contacting the center directly.
• Cancellations made within the 24-hour notice period will result in the student forfeiting their right to receive that lesson.

ADVERSE WEATHER NOTICE (FACE-TO-FACE CLASSES) 

Typhoon No. 8 or above / the Black Rainstorm Warning Signal

Issued or in force at 7:00 a.m. or before 11:00 a.m.:

Morning session (10:00am - 2:00pm) to close*

Issued or in force at 11:00 a.m. or before 3:00 p.m.:

Afternoon session (2:00pm - 6:00pm) to close*

Issued or in force at 3:00 p.m. or thereafter :

Evening session (6:00pm - 10:00pm) to close*

Typhoon Signal No. 8 or above or Black rainstorm warning signal is hoisted during class

Classes will be cancelled and students should stay at our Centre until the conditions improve.

CANCELLATION BY THE TUTOR

• If a tutor is unable to attend a scheduled lesson, we will provide a minimum notice of 24 hours to the student.
• Ascent Prep will work with the student to reschedule the lesson at a mutually agreed-upon time.

LATE ARRIVAL

• Students and tutors are expected to join the lesson on time.
• If a student arrives late to a lesson, the lesson will still end at the originally scheduled time.
• The tutor is not obliged to extend the lesson beyond the original lesson duration.
• If a tutor is more than 10 minutes late, the student may leave the class. The student will be credited for a replacement lesson to be arranged as soon as possible.